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Credit and Collections Kit For Dummies, by Steven Harms, Aaron Larson
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A breakthrough title explaining effective, cost-efficient collection methods
In a down economy, the demand for a successful credit and collection game plan increases. Credit & Collections Kit For Dummies is a comprehensive guide for people involved in collection activities with accounts/clients, helping readers approach the often difficult task of collecting from late/slow paying customers, as well as determining when (and if) to extend credit to questionable ones. It gives readers the expert information and tools designed to ensure that their collection methods are both effective and legal. The book's attached CD includes helpful scripts, forms, letters, templates, and spreadsheets to help readers work efficiently and effectively.
Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
- Sales Rank: #1127216 in Books
- Brand: Unknown
- Published on: 2009-09-08
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x .84" w x 7.42" l, 1.35 pounds
- Binding: Paperback
- 384 pages
From the Author
I've poured in over 35 years of my experience into this book, so I'm really hoping you find it useful and not just as a paperweight!
Setting credit policies, collecting past due balances, recognizing the warning signs of an account going bad, legal actions etc. are all part of this book.
While I've written other books on this topic, the Wiley folks really focused my energy on this one to reach YOU, not the collection attorneys or collection agencies, but You as a credit executive or business owner.
This book should also prove useful to recruits in the collection business, as the concepts of making written and verbal demands for payment, along with forms to use, and handling disputes (real and fake) are all part of the day-to-day environment for you.
Bottom line: Dummies books are not for "dummies"...they are for people who know about the topic, but need to know more....and by "more" I mean practical, day-to-day stuff, not academic material. The check lists alone are worth more than the price of the book...then add the forms....well, you get the picture!
Have a great day, and happy collecting!
Steve Harms
From the Back Cover
Your hands-on guide to efficient, effective collection methods
Need to implement credit and collections policies that work? This authoritative, easy-to-follow guide gives you the strategies you need to convert your accounts into cash. From extending credit to proactively managing customers' payments to transitioning to collections, you'll get the tools to ensure your methods are both effective and legal.
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Establish good credit and billing practices — develop sound policies, carefully extend credit, keep good customers happy, and spot trouble early on
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Transition from billing to collections — increase pressure through written communications and phone calls when your customer turns into your debtor
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Step up collection efforts — locate hard-to-find debtors and their assets, bring in outside professionals, and deal with insufficient funds checks
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Take a hard line with your debtor — get the tools and information you need to move forward with litigation, with or without an attorney
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Know your legal rights — see how to avoid being sued by your debtor and find specifics on state and local laws
Open the book and find:
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Practical advice from seasoned credit professionals
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Plain-English explanations of legal jargon
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Your rights and duties in collections
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A quick contract law reference
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Ways to overcome disputes (both real and phony)
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Strategies for avoiding common credit and collection problems
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Hints for writing a new credit application
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Tips for improving your cash flow
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Helpful online resources
Learn to:
- Build a better rapport with customers and improve cash flow
- Collect from late or slow-paying customers
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Work efficiently with scripts, templates, and spreadsheets on the CD
Bonus CD Includes
- More than 60 customizable forms, letters, and spreadsheets in Word and Excel formats to help your business run smoothly
- See the CD appendix for details and complete system requirements.
About the Author
Steven A. Harms is a partner in Muller, Muller, Richmond, Harms & Myers, a 50-year-old law firm engaged exclusively in the collection business, with offices throughout Michigan and a network of attorney offices throughout the world for handling collection matters. Steve's office is located at 33233 Woodward Ave., Birmingham, MI 48009. He can be reached by phone at 248-645-2440 and by e-mail at steve@mullerfirm.com.
Steve is a frequent lecturer and the author of collection books, articles, and materials. He's active with the International Association of Commercial Collectors and the Commercial Law League of America. He's also an adjunct professor at Walsh College and has been listed in Who's Who in American Law since 1985. He was named one of Michigan's "Super Lawyers" in 2007-2008 by the publishers of the journal Law & Politics. Aaron Larson is an attorney practicing law in Ann Arbor, Michigan. After graduating from the University of Michigan Law School, Aaron started practice as a quintessential small town lawyer, providing legal services to individuals and small business clients. He subsequently worked for the Institute of Continuing Legal Education in Ann Arbor, where he developed professional education programs for lawyers in areas such as business law and collections. His current legal practice focuses on civil appeals. Aaron operates the ExpertLaw Web site (expertlaw.com), providing free legal information and assistance to consumers as well as resources for legal professionals.
Most helpful customer reviews
0 of 1 people found the following review helpful.
Excellent timing
By N. Ledesma
I need to study for an exam then this product is excellent and the timing in deliver was excellent, Thanks.
0 of 2 people found the following review helpful.
book
By yapi721
Nice book but not what i need. I intend to keep it for future use. Condition is very much good.
5 of 6 people found the following review helpful.
THIS BOOK IS A GREAT TOOL
By Jeffrey Jacobs
I HAVE BEEN A DEBT COLLECTOR FOR OVER FOUR DECADES AND A COLLECTION AGENCT OWNER FOR 41 YEARS.
I DID NOT LEARN HOW TO COLLECT A DEBT FROM "CREDIT & COLLECTION FOR DUMMIES" BUT I DID DISCOVER THAT I COULD USE THIS BOOK AS A CUSTOMER SERVICE AND SALES TOOL.
AS AN AGENCY OWNER I HAVE TRIED TO EDUCATE MY CREDITOR CLIENTS ON HOW TO PROPERLY HANDLE THEIR RECEIVABLES. BY DOING THIS I GAIN NEW CLIENTS AND RETAIN CLIENT LOYALTY.
"CREDIT & COLLECTIONS KITS FOR DUMMIES" HAS BECOME A MUST READ BOOK FOR MY SALES STAFF AND ANYONE WORKING FOR ME THAT IS IN CONTACT WITH CREDITORS. I WOULD RECOMMEND THIS BOOK TO ANYONE THAT IS INVOLVED WITH A COMPANIES ACCOUNTS RECEIVABLE DEPARTMENT.
JEFFREY JACOBS
CONGRESS COLLECTION CORP.
SOUTHFIELD, MICHIGAN
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